1 - Are your products organic?

Most of our products are certified organic and we proudly carry the Certified Organic seal. We mark each product and indicate on the product label whether or not the product was made with organic ingredients. And because we use natural ingredients in our product formulations, our products can vary in color and consistency with each new batch that we make. These natural variations do not in any way affect the quality or efficacy of the product.

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2 - Are your products safe?

At Asbury Apothecary, we take the safety of our products very seriously. We uphold the highest standards of safety for all of our products and we adhere to rigorous standards for all of our products. We are fully compliant with FDA regulations as well as Health Canada regulations. Each and every ingredient that is used in our products has been thoroughly reviewed and tested. We have also tested the use of all of our products to make sure that there is no danger in toxicology by consuming the recommended amount of our products. We stand behind every product that we sell and we pledge to uphold the highest standards of safety for our customers. What goes in to our products is the most important component of our products. Our product ingredients are carefully selected, not for esthetics but for their benefit to the skin. We use naturally derived ingredients with a hint of science added to improve their performance. Minimal preservatives are used in our formulations. Our intent is to utilize only the gentlest and most efficacious ingredients and that is why a great number of natural ingredients are used. Products are always formulated with sensitive skin in mind.

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3 - I have an allergy. What should I do?

We are careful to include every ingredient in our products on the product label. This information is also listed with each product on our website. If you have an allergy to any substance, please refer to the product list before making a purchase.

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4 - Are your products tested on animals?

Our products are not tested on animals. We tried to ask both the dog and the cat if they wanted to try out some of our products, but neither of them seemed interested enough to wake up from their nap.

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5 - What are your products made of?

At Asbury Apothecary, we list every single ingredient that goes into our products on the product label and on our website. We encourage you to read our product labels. The more you know about ingredients, the better you will appreciate our products. If you have a question about any of our products, check the label. And if you have any further questions, feel free to contact Customer Care by email.

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6 - How should I store my products?

Our products should not be exposed to variances in temperature and should be kept out of direct sunlight. Our products should be stored in a cool, dry place. Bathrooms are not usually ideal locations for product storage, because the temperature and humidity levels change frequently. We recommend using a sterile disposable, plastic spatulas or swabs to dispense creams packaged in jars instead of fingers.This is to decrease the potential introduction of bacteria from the fingertips into the product. After you've finished using our products, please be sure to close lids tightly. Bottle tops should be fully closed when storing our products.

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7 - How long do your products last?

Because of we use naturally derived ingredients in our product formulations, our products have a shelf life. We recommend that face creams be used within three months of purchase. Body creams and hair conditioners should be used within six months of purchase. Cleansing products, including shampoos and body cleansers, generally have a shelf-life of one year or more from date of purchase. Our supplements should be consumed within one year from the date of purchase. Our herbal teas should be consumed within one year from the date of purchase.

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