Frequently Asked Questions
Sign up for an online account at Asbury Apothecary and you’ll be glad you did. We’ll do everything in our power to treat everyone with an online account like a member of the family. Creating an account has many benefits, like being able to track your orders and your order history. You’ll also be able to look up your previous orders and reorder with ease. The checkout process goes much faster because your billing and shipping information is stored. You’ll also be able to join our online community by rating our products and writing reviews (and we offer discounts to everyone who rates and reviews our products). We’ll also keep you up to date on all sales and upcoming product launches. We’ll give you first dibs on these sales and products and occasionally we have member-only offers. And if you want to unsubscribe from receiving our newsletters and offers, just send us a message asking to be unsubscribed. We’ll hate to see you go but we understand. So what are you waiting for?
We here at Asbury Apothecary like easy and simple. And creating an account is no different. Simply click on the “My Account” tab in the menu and follow the directions. It’s that simple!
Updating your information is an easy and painless process. Simply click on the “My Account” tab in the menu bar and click on “edit your password and account details” if anything need to be updated. And that’s all there is to it!
It happens to all of us at one time or another. But never fear, recovering and resetting your password is a simple process. Click on the “forgot password” button at login and follow directions. You’ll be back up and running in no time.
Asbury Apothecary accepts Visa, MasterCard and Discover as forms of payment on our site from cards registered in the United States only. We also accept Paypal as a form of payment. We do not accept American Express at this time, however we will be adding this capacity soon. Any credit card information entered into our site is secure and safe. We use SSL encryption, thereby protecting any credit card information that is submitted when placing an order order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone.
If your credit card is declined, we will inform you and request a new credit card number. Please provide your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.
We understand. But again, it’s important to be quick. Our fulfillment teams turn around our orders very quickly and ship packages out the following day. If you would like to cancel your order, please let us know ASAP. You can send us an email or call us at (404) 885-5767. If your package has left our fulfillment center, then you will need to wait for the package to arrive and then request a refund.
If you want to track the status of your order, simply follow the tracking number included in the shipping confirmation email you receive. You can track your order as it makes its journey across the country to your mailbox. If you have questions about your order, please send us an email or call Customer Support at (404) 885-5767 and we will be glad to assist.
Of course you can, but be quick. Our fulfillment teams are pretty fast and like to turn our orders around quickly. So if you’ve hit that submit button and want to add an item(s) to your order, let us know ASAP. You can send us an email or call us at (404) 885-5767. Our orders ship the following day. If we are able to catch the shipment before it heads out the door, we will be happy to add another item into your package. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
We love coupons. Especially the ones that you don’t have to clip. Asbury Apothecary sends out coupon codes on a regular basis. If you would like to be on the list, sign up for our newsletter and we’ll keep you in the loop.
If you have a coupon code and want to redeem it on our site, please enter the code into the appropriate box at checkout. The discount will be applied to your total.
Products ordered on our website are not for resale. We have a limit of no more than six (6) of the same item can be purchased per day. We also have a maximum purchase of $500 on our website per day. If you would like to make a purchase that is greater than this amount, please send us an email and we’ll be happy to set you up.
We process orders in the order in which they are received, Monday through Friday (excluding major holidays). Orders received after 2:00PM EST will be processed the following day. Please allow 2 business days to process your order. You will receive a confirmation email once your order has shipped.
Most of our products are certified organic and we proudly carry the Certified Organic seal. We mark each product and indicate on the product label whether or not the product was made with organic ingredients. And because we use natural ingredients in our product formulations, our products can vary in color and consistency with each new batch that we make. These natural variations do not in any way affect the quality or efficacy of the product.
At Asbury Apothecary, we take the safety of our products very seriously. We uphold the highest standards of safety for all of our products and we adhere to rigorous standards for all of our products. We are fully compliant with FDA regulations as well as Health Canada regulations. Each and every ingredient that is used in our products has been thoroughly reviewed and tested. We have also tested the use of all of our products to make sure that there is no danger in toxicology by consuming the recommended amount of our products.
We stand behind every product that we sell and we pledge to uphold the highest standards of safety for our customers.
What goes in to our products is the most important component of our products. Our product ingredients are carefully selected, not for esthetics but for their benefit to the skin. We use naturally derived ingredients with a hint of science added to improve their performance. Minimal preservatives are used in our formulations. Our intent is to utilize only the gentlest and most efficacious ingredients and that is why a great number of natural ingredients are used. Products are always formulated with sensitive skin in mind.
We are careful to include every ingredient in our products on the product label. This information is also listed with each product on our website. If you have an allergy to any substance, please refer to the product list before making a purchase.
Our products are not tested on animals. We tried to ask both the dog and the cat if they wanted to try out some of our products, but neither of them seemed interested enough to wake up from their nap.
At Asbury Apothecary, we list every single ingredient that goes into our products on the product label and on our website. We encourage you to read our product labels. The more you know about ingredients, the better you will appreciate our products. If you have a question about any of our products, check the label. And if you have any further questions, feel free to contact Customer Care by email.
Our products should not be exposed to variances in temperature and should be kept out of direct sunlight. Our products should be stored in a cool, dry place. Bathrooms are not usually ideal locations for product storage, because the temperature and humidity levels change frequently. We recommend using a sterile disposable, plastic spatulas or swabs to dispense creams packaged in jars instead of fingers.This is to decrease the potential introduction of bacteria from the fingertips into the product. After you’ve finished using our products, please be sure to close lids tightly. Bottle tops should be fully closed when storing our products.
Because of we use naturally derived ingredients in our product formulations, our products have a shelf life. We recommend that face creams be used within three months of purchase. Body creams and hair conditioners should be used within six months of purchase. Cleansing products, including shampoos and body cleansers, generally have a shelf-life of one year or more from date of purchase. Our supplements should be consumed within one year from the date of purchase. Our herbal teas should be consumed within one year from the date of purchase.
We want to make the shipping process easy. Shipping is calculated and displayed in your shopping cart. The shipping rate is based on the size of the item, the weight of the item and the distance that the item has to travel from our warehouse in suburban Atlanta. And if your order totals $75 or more, we offer complimentary shipping.
Our standard shipping carrier is USPS. However, we will use another carrier when necessary. Our orders are shipped Monday through Friday, excluding major holidays from our shipping facility in Atlanta, GA. Please allow 2 business days to process your order and 3-5 days to ship your order. Orders to Alaska, Hawaii and the US Virgin Islands can take 6-8 business days. We ship all of our orders via ground transportation, so the further away from Atlanta you are, the longer it will take to reach you.
Unfortunately we do not offer international shipping right now. We will be adding a shipping option to Canada very soon. We will also be selling our products across the globe in the near future. Stay tuned!
It happens sometimes. If there is a problem with your order, such as an item damaged during shipping or if the order you receive is different from the order you placed, please send us an email or call us at (404) 885-5767. We carefully prepare each shipment by hand to ensure safe transit and we will make every attempt to replace items damaged during shipping and get your replacement items as quickly as possible.
Humans are the ones that gather your items for shipment. And sometimes humans make mistakes. If the order you receive is different from the order you placed, please contact Customer Support as soon as possible by email or call us at (404) 885-5767. We will try and correct the situation as best as we can and send you any items that may have been omitted from your order. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
We hope that you enjoy your Asbury Apothecary products. However, if you purchase anything from us that you aren’t happy with, you may return your purchase for a full refund or store credit in the amount of your purchase, whichever you prefer. All returns and exchanges must occur within 30 days from the date of purchase. Get in touch with Customer Support by email or call us at (404) 885-5767 within the 30 day window and we will instruct you on how to return your purchase.
We will ask you when we need information that personally identifies you (Personal Information) or allows us to contact you. Generally this information is requested when you create a Registration ID on the site or when you make a purchase, sign up for our newsletters or participate in a discussion on our articles. We use your Personal Information for four primary purposes:
- To make the site easier for you to use by not having to enter information more than once.
- To process your transaction when you purchase one of our products.
- To help us improve our website by creating content most relevant to you based on the information and feedback we receive from you.
- To alert you to special offers, updated information and other new services from Asbury Apothecary.
When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting products that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Asbury Apothecary will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Asbury Apothecary or the site; (b) protect and defend the rights or property of Asbury Apothecary and its family of Web sites, and, (c) act in urgent circumstances to protect the personal safety of users of Asbury Apothecary, its Web sites, or the public.
If you choose not to register or provide personal information, you can still use most of www.asburyapothecary.com. But you will not be able to access any areas that require registration.
If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, such as our newsletters and sale alerts. If you do not want us to communicate with you about other offers regarding Asbury Apothecary products or events by e-mail, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from Asbury Apothecary.
We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the Member’s Profile area. There, you can:
- View and edit personal information you have already given us.
- Tell us whether you want us to send you marketing information.
- Sign up for newsletters, sale alerts and new product announcements.
- Register. Once you register, you won’t need to do it again. Wherever you go on www.asburyapothecary.com, your information stays with you.
Asbury Apothecary has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you’re utilizing a secure server software SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available. Our SSL certificate is signed by GeoTrust and offers 256-bit SSL encryption.
In addition, your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, we’ll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures.
Asbury Apothecary strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in The United States of America or any other country where Asbury Apothecary, its subsidiaries, affiliates or agents are located.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.
Every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.
When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.asburyapothecary.com, allowing you to make purchases, order free newsletters, and join into discussions on our site without having to fill out registration forms with information you’ve already provided. Even if you switch computers, you won’t have to re-register – just use your Registration ID to identify yourself.
This policy was last modified on July 15, 2014
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to firstname.lastname@example.org, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”
You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Service on your copyright.
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
- a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
- identification of the URL or other specific location on the Service where the material that you claim is infringing is located;
- your address, telephone number, and email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
You can contact our Copyright Agent via email at email@example.com
The Service and its original content, features and functionality are and will remain the exclusive property of Asbury Apothecary, LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Asbury Apothecary, LLC.
Our Service may contain links to third party web sites or services that are not owned or controlled by Asbury Apothecary, LLC.
Asbury Apothecary, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Asbury Apothecary, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless Asbury Apothecary, LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.
In no event shall Asbury Apothecary, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Asbury Apothecary, LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms shall be governed and construed in accordance with the laws of Georgia, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us.