1 - How much does shipping cost?

We want to make the shipping process easy. Shipping is calculated and displayed in your shopping cart. The shipping rate is based on the size of the item, the weight of the item and the distance that the item has to travel from our warehouse in suburban Atlanta. And if your order totals $75 or more, we offer complimentary shipping.

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2 - How are your products shipped?

Our standard shipping carrier is USPS. However, we will use another carrier when necessary. Our orders are shipped Monday through Friday, excluding major holidays from our shipping facility in Atlanta, GA. Please allow 2 business days to process your order and 3-5 days to ship your order. Orders to Alaska, Hawaii and the US Virgin Islands can take 6-8 business days. We ship all of our orders via ground transportation, so the further away from Atlanta you are, the longer it will take to reach you.

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3 - Do you ship internationally?

Unfortunately we do not offer international shipping right now. We will be adding a shipping option to Canada very soon. We will also be selling our products across the globe in the near future. Stay tuned!

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4 - Help! My shipment was ripped apart when it went through the mail. What do I do?

It happens sometimes. If there is a problem with your order, such as an item damaged during shipping or if the order you receive is different from the order you placed, please send us an email or call us at (404) 885-5767. We carefully prepare each shipment by hand to ensure safe transit and we will make every attempt to replace items damaged during shipping and get your replacement items as quickly as possible.

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5 - Hey, this isn’t what I ordered. What should I do?

Humans are the ones that gather your items for shipment. And sometimes humans make mistakes. If the order you receive is different from the order you placed, please contact Customer Support as soon as possible by email or call us at (404) 885-5767. We will try and correct the situation as best as we can and send you any items that may have been omitted from your order. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.

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6 - What is your returns policy?

We hope that you enjoy your Asbury Apothecary products. However, if you purchase anything from us that you aren’t happy with, you may return your purchase for a full refund or store credit in the amount of your purchase, whichever you prefer. All returns and exchanges must occur within 30 days from the date of purchase. Get in touch with Customer Support by email or call us at (404) 885-5767 within the 30 day window and we will instruct you on how to return your purchase.

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